Monday, August 14, 2017

ScanAgent.log reports OnScanComplete with error=0x87d00692

ScanAgent.log reports OnScanComplete with error=0x87d00692


Scenario:

Clients are not receiving Software Updates for both Microsoft OS updates and Windows Defender.  The SCCM concole resports that the system does not summaries any required updates. We have a Group policy in place applying a specific update service location; this location is applied in several policies over several OU's. Only one policy when applied results in the error 0x87d00692.

ScanAgent.log

ScanJob({BAA53BE2-9FE1-48B6-89A7-0D60BC07ED50}): CScanJob::OnScanComplete -Scan Failed with Error=0x87d00692

ScanJob({BAA53BE2-9FE1-48B6-89A7-0D60BC07ED50}): CScanJobManager::OnScanComplete- failed at CScanJob::OnScanComplete with error=0x87d00692


Conclusion:
We have a Group policy in place applying a specific update service location; this location is applied in several policies over several OU's. The single policy that was resulting in  0x87d00692 has had the update service location removed and handed management over to the SCCM client. The error has been been removed from the log and the client updated almost instantly.

"Specify intranet Microsoft update service location"

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